Patient Financial ServicesFinancial Assistance FAQ
Your Patient Account
We know you’re here to get better. The Patient Financial Services department is here to make the billing process as painless as possible.
Patient Financial Services is made up of several departments: Admitting and Registration as well as the Patient Business Office, which is responsible for all billing and collections.
Once you come in for services at White Memorial, we will record all demographic and financial transactions related to your care. If you have given us insurance information, we will submit a claim on your behalf and will keep you informed of the outcome. Note that most doctors are independent practitioners and are not hospital employees or agents. They will bill you and/or your insurance company separately.
If you have questions or concerns, please call the Customer Service phone number on your billing statement. For your convenience, it is also listed at the bottom of this page.
Financial Assistance Policy
California Hospital Association featured WMMC in a report about financial assistance programs for low-income, uninsured patients. CHA Charity Report (PDF)
At White Memorial Medical Center, we’re committed to keeping you healthy. As a result, your ability to pay should never stop you from seeking needed emergency care.
When you come to us for treatment, our Patient Financial Services department will be happy to talk to you about financial assistance or payment options. Our policies state that:
- Our financial counselors will help you find out if you qualify for a government program such as Medi-Cal or Healthy Families. If one of these programs is right for you, they may be able to assist you with the application process.
- If you are uninsured, you may be eligible for financial assistance or prompt payment discount if you pay for your services at the time of treatment.
- If you do not qualify for a government program, we provide discounts to eligible low- to moderate-income patients. Please contact our Patient Financial Services department if you cannot pay part of your bill. We will review your financial situation to determine if you are eligible for financial assistance.
For more information about financial assistance, read through our Frequently Asked Questions or call us during normal business hours at (323) 307-8987.
Understanding Your Statement
To help you read your bill, a sample statement is pictured below.
Please pay close attention to the ”Important Message” box. Our Patient Business Office may use it to provide information or ask you to:
- Contact your insurance company
- Apply for financial assistance
- Contact our billing office
- Make a payment
If you have health insurance, we will bill your health plan and send you a statement. You should only pay your deductible and co-insurance at this time. Once your insurance company has processed your claim, we will send you another statement. You must then pay any unpaid balance.
If you do not have insurance, the first statement you receive is your bill.
Full payment is due when you receive a bill requesting full payment. If you need to make other financial arrangements, please call our Customer Service Department.
Paying Your Bill
Our financial counselors can help you figure out your insurance coverage, apply for government aid or make interest-free payment arrangements. We also are happy to provide you with an itemized billing statement. No cost translation services are available upon request.
We accept VISA, MasterCard, Discover and American Express. We also can arrange short-term payment plans as needed.
How To Reach Us
If you have a question about your bill, please contact our Customer Service Department.
Phone: (323) 307-8987
Fax: (323) 265-5070